Frequently Asked Questions
Exquisite answers for our most discerning clientele.
How do you ensure the authenticity of your luxury pieces?
Every item at GoldenKoi undergoes a rigorous multi-point inspection by our master horologists and gemologists. Each purchase arrives with a physical Certificate of Authenticity and a digital blockchain-backed ownership record.
What are your global shipping and white-glove delivery options?
We provide complimentary, fully insured international express shipping via specialized luxury couriers. For select regions, we offer a white-glove concierge service where a representative personally delivers and assists with the initial setup of your piece.
Can I request a bespoke modification for my purchase?
Yes, our GoldenKoi Atelier specializes in bespoke customizations. Whether you require personalized engraving, gemstone setting, or strap adjustments, our artisans can tailor your selection to your exact specifications.
What is your return policy for high-value items?
We offer a 14-day complimentary return window for all items in their original, unworn condition with security tags intact. Due to the nature of our products, returns are processed via a secure, insured pickup arranged by our concierge team.
Do you offer private viewing appointments?
GoldenKoi maintains private showrooms in London, Dubai, and Singapore. Clients may schedule a private viewing through their dedicated account manager to experience our collection in a secure, discreet environment.
What payment methods do you accept for high-value transactions?
We accept all major credit cards, bank wire transfers, and verified luxury financing options. For enhanced privacy and speed, we also accept premium cryptocurrency payments through our secure gateway.