Returns & Exchanges

At GoldenKoi, we are committed to the highest standards of luxury and craftsmanship; if your purchase does not meet your expectations, we offer complimentary returns within 30 days of delivery. All items must be returned in their original, unworn condition with all security tags and bespoke packaging intact.

1

Initiate Your Request

Visit our online concierge portal to provide your order number and select the items you wish to return or exchange.

2

Prepare the Package

Securely place the item in its original GoldenKoi presentation box and include all authentication certificates and documentation provided.

3

Complimentary Collection

Affix the pre-paid white-glove shipping label to your parcel and schedule a private courier pickup or visit an authorized boutique.

4

Inspection and Refund

Once our master artisans verify the item's condition, your refund will be processed to the original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing